Service Level Agreements

Take an important step to optimal life cycle management

Ensure maximum uptime, extreme durability, reliability and safeguard yourself against unexpected costs with a tailor-made Service Level Agreement (SLA). We match your specific needs and wants with our services providing customised solutions for your specific project or situation.

We offer four types of SLA’s

Services.png 24/7 helpdesk contract

Troubleshooting and support by telephone for any problem you experience with your systems.

Services.png Preventive maintenance contract

A preventive maintenance contract includes:

  • Thorough inspection of system components
  • Inspection and exchange of wear parts, if necessary
  • Test run of your system
  • Instruction of operators and local service technicians
  • Recording of all findings in a maintenance report
  • Filling out lists of required spare parts
  • Updates of software when necessary
  • 24/7 support by our helpdesk and is based on fixed and favourable rates.
Services.png Full-service contract

A full-service contract includes all the services of a preventive maintenance contract as well as corrective maintenance including all required wear parts.

Services.png  Full-service & operation contract

A full-service & operation contract includes all the services of a full-service contract as well as daily operational support on-site.

It is recommended to conclude a Service Level Agreement starting upon Site Acceptance as maintenance is not part of warranty.