Service Level Agreements
A tailored Service Level Agreement helps maximize uptime, maintain reliability, and protect your investment throughout the lifetime of your installation. By matching our services to your specific operational requirements, we ensure the right level of support, maintenance, and expertise is always available when needed.
Whether you require remote support, preventive maintenance, or a fully outsourced service solution, Kusters offers an SLA that fits your organization.
24/7 helpdesk contract
Troubleshooting and support by telephone for any problem you experience with your systems.
Preventive maintenance contract
A preventive maintenance contract includes:
- Thorough inspection of system components
- Inspection and exchange of wear parts, if necessary
- Test run of your system
- Instruction of operators and local service technicians
- Recording of all findings in a maintenance report
- Filling out lists of required spare parts
- Updates of software when necessary
- 24/7 support by our helpdesk and is based on fixed and favourable rates.
Full-service contract
A full-service contract includes all the services of a preventive maintenance contract as well as corrective maintenance including all required wear parts.
Full-service & operation contract
A full-service & operation contract includes all the services of a full-service contract as well as daily operational support on-site.
Need help selecting the right SLA?
